Brand Awareness De.U Coffee Bandung

Authors

  • Josephin Fenatama Angel Binus Business School, Jakarta, Indonesia
  • Putra Surya Binus Business School, Jakarta, Indonesia
  • Shania Putri Destari Binus Business School, Jakarta, Indonesia
  • Faranita Mustikasari Binus Business School, Jakarta, Indonesia

DOI:

https://doi.org/10.58905/apollo.v1i3.97

Keywords:

Brand Awareness, Event marketing, Service, Repurchase Intention

Abstract

De.U Coffee is one of the famous cafes in the Bandung area. De.U Coffee has an inviting event community local in Bandung. The community in Bandung consists of various among. Organized events De.U Coffee since August 2020. Since the beginning of the opening, De.U Coffee has conceptualized a cafe that will routinely hold an event in the city of Bandung. Moment of this, the event is still routine, going on the joint event community bicycle every day Sunday morning. Apart from regular events, De.U Coffee is also a priority service best for the customer. De.U Coffee takes excellent care quality of the food and drink menu. Management also pays attention to the method waiter on duty, De.U Coffee, serving the customer. Hope from De.U Coffee raises growth in visitors and impressions of good messages from every consumer. Satisfaction with customers is matter most important for management De.U Coffee. They think about making customers repeat orders and become influenced, which suits those who have never been to De.U Coffee. In realizing matter that, of course, there are obstacles. An obstacle that occurs is a need for more commitment from the community. A community canceled the event on the day going to maintenance. Besides that, owner De.U Coffee also feels it challenging to give satisfaction in a manner. Keep going continuously to customers Because swift times change. Adaptation is matter most important in maintaining this. The analysis will later use quantitative analysis. The method we use is linear analysis regression. The Analysis For measure magnitude relationship and influence variable independent

References

Z. Shahid, “The Impact of Brand Awareness on the consumers’ Purchase Intention,” An Int. Peer-reviewed J., vol. 33, pp. 34–38, 2017.

A. G. DS, Mahjudin, and M. Hufron, “Increasing The Service Quality for Customer Satisfaction,” J. Econ. Business, Account. Ventur., vol. 5, no. 3, pp. 423–433, 2012.

R. L. Oliver, “Whence Consumer Loyalty,” J. Mark., vol. 63, pp. 33–44, 2019.

J. Sasmita and M. S. Norazah, “Young Consumers’ Insights on Brand Equity: Effects Of Brand Association, Brand Loyalty, Brand Awareness, and Brand Image,” Int. J. Retail Distrib. Manag., vol. 43, no. 3, pp. 276–292, 2015.

K. Keller, “Conceptualise, Measure and Manage Equity Brand-based Customer,” vol. 57, no. 1, pp. 1–22, 1993.

K. Kotler, Management Marketing 1, Management Marketing., vol. 1. Jakarta: Erlangga, 2019.

S. Kambiz and N. Safoura, “The Impact of Brand Image on Customer Satisfaction and Loyalty Intention (Case Study: Consumer Hygiene Products),” Int. J. Eng. Innov. Res., vol. 3, no. 1, pp. 57–61, 2014.

M. Rizwan, A. Usman, T. Hussain, A. Shafiq, S. Rauf, and Q. Ayaz, “). Effects of Perceived Quality, Customer Satisfaction, Brand Trust and Factors Contextual on Brand Loyalty,” J. Study Int. Commer. Manag., vol. 4, no. 3, pp. 83–89, 2013.

C. Ong, S. Salleh, and R. Yusoff, “Brand Experience, Trust Components, and Customer Loyalty: Sustainable Malaysian SME Brands Study,” Asian Soc. Sci., vol. 11, no. 26, pp. 252–266, 2015.

A. Hansemark, “Customer Satisfaction and Retention: The Experiences of Individual Employees,” Manag. Serv. Qual. An Int. J., vol. 14, no. 1, p. 57, 2014.

M. Bitner and V. Zeithaml, Service Marketing , 3rd ed. New Delhi: Tata McGraw Hill, 2003.

C. Paramaesti, “Industry Food and Beverage Growing 8.67 Percent Quarter II 2018,” Tempo. Co, Sep. 2018. .

H. D. I., B. R., and K. A. Coney, Consumer Behavior: Building Marketing Strategy , 9th ed. Boston: McGraw-Hill, 2004.

Z. Yang and R. Petersen, “Customer Value Received, Satisfaction, and Loyalty : The Role of Switching Costs,” Psychol. Mark., vol. 21, pp. 799–822, 2004.

K. Coutler and A. Roggeveen, “Like it or Not: Consumer Responses to Word-of-Mouth Communication in Online Social Networks,” Manag. Res. Rev. , vol. 35, pp. 878–899, 2012.

D. C. Smith and C. Whan Park, “The Effects of Brand Extensions on Market Share and Advertising Efficiency,” J. Mark. Res., vol. 29, pp. 296–313, 1992.

C. Fornell, “A National Customer Satisfaction Barometer: The Swedish Experience,” J. Mark., vol. 56, pp. 6–21, 1992.

F. Cochetel, “Residual Brand Awareness Following the Termination of a Long-term Event Sponsorship and the Appointment of a New Sponsor,” J. Mark. Res., vol. 12, no. 2, pp. 125–144, 2006.

J. J. Cronin and S.A. Taylor, “Measuring Service Quality: A Reexamination and Extension,” J. Mark., vol. 56, pp. 55–68, 1992.

Mahmud, Communication Modern Marketing, Print First. Yogyakarta: Cakra Knowledge , 2010.

H. Alves and M. Raposo, “Influence Uni-Image Version About Behavior Student,” J. Int. Educ. Manag., vol. 24, no. 1, pp. 73–85, 2010.

Downloads

Published

19-06-2023