Whoosh: Journal of Transportation and Logistic

Planning For The Terminal Cargo Area Requirements at Komodo International Airport Labuan Bajo

Guritno, Wahyudono, Moh. Azhar, Gumay NizarSyach, Yose Rizal Fasya — Tue, 10 Feb 2026 00:00:00 +0000

After the COVID-19 pandemic, cargo growth at Komodo Labuan Bajo International Airport shows a significant pattern of increase in cargo growth rates compared to before the COVID-19 pandemic. The increasing demand for cargo services certainly has an impact on the ability of Komodo Labuan Bajo International Airport to provide cargo services to the maximum extent possible. To overcome the pattern of cargo growth, which is expected to continue to increase, it is necessary to build a special terminal for cargo handling. The planning of cargo terminal development is carried out by considering the calculation and processing of data from 3 (three) dependent variables, namely population growth of West Manggarai Regency (X1), aircraft movements at Komodo International Airport (X2), and GRDP per capita of West Manggarai Regency (X3), and 1 (one) independent variable, namely cargo growth at Komodo International Airport (Y). The selected data will be processed with multiple linear regression, which then gives a coefficient value of 26.28490158 (X1), -112.2805486 (X2), 0.754461199 (X3), and a constant value of -10529364 (Y). the results of the constant and coefficient values will be processed to then produce cargo growth forecasts in the plan years. Projections on the amount of cargo growth in the plan years are determined in 2025 (short-term) with an estimated cargo size of 4,312,645 kg and the need for a cargo terminal area is 3240 m², for 2035 (mid-term) with an estimated cargo size of 6,813,018 kg and the need for a cargo terminal area is 3620 m2, and for 2045 (long-term) with an estimated cargo size of 9,313,391 kg and for a cargo terminal area requirement of 3895 m².

Analyzing the Impact of Airport Train Accessibility and Self-Service Check-In System at Soekarno-Hatta International Airport

Fasyah Maulana Halim, Jonathan Tri Kuncoro, Indra Yuzal, Jana Sandra — Tue, 10 Feb 2026 00:00:00 +0000

Soekarno-Hatta International Airport plays a significant role in supporting the tourism industry and national connectivity. Beyond aircraft, the Airport Railway also serves as a critical facilitator of passenger mobility. This research aims to assess passenger satisfaction concerning Railink services and airport facilities, such as self-service check-in (SSCI). The primary objective of this study is to measure the accessibility of the Airport Train and the utilization of SSCI, as well as their impact on customer satisfaction. This research adopts a quantitative approach, utilizing questionnaires collected from 100 respondents from Soekarno-Hatta Airport facility users. The data collected have been subjected to analysis employing the SPSS method, using a multiple linear regression model to examine the influence of the aforementioned variables on customer satisfaction. the result of airport train accesibility (X1) and self check-in facilities (X2) positively impact 63% of the observed variability in user satisfaction.

The Impact of Worker Satisfaction and Work Equipment on Service Performance Handling of Ship Waste at Port Tanjung Priok Port

Radelas Nur Wahzzaituni, Ade Rizki Andreas, Yosi Pahala — Tue, 10 Feb 2026 00:00:00 +0000

This study aims to determine the relationship between worker satisfaction and work equipment to service performance in the context of handling ship waste at Tanjung Priok Port. By examining the impact of these factors, this study aims to identify strategies to improve operational efficiency and overall service quality. Data was collected through surveys and interviews with workers and waste treatment management at the port. These findings show a strong impact when worker satisfaction and equipment are tested against service performance, with satisfied employees and adequate equipment showing higher levels of commitment and productivity. As well as the importance of well-maintained and appropriate work equipment in supporting efficient operations and reducing downtime. Based on these results, recommendations were given to increase worker satisfaction and optimize work equipment to improve the performance of ship waste handling services at Tanjung Priok Port as a whole.

The Influence of Delivery Timeliness, Perceived Packaging Price, and Packaging Quality on Customer Satisfaction: A Case Study of J&T Express, East Jakarta Branch 2024

Erwin R. Manurung, Azmieti Kurnia Sinta, Atika Liona Kurnia, Amalia Putri Dinova — Tue, 10 Feb 2026 00:00:00 +0000

J&T Express is one of the courier companies in Indonesia that has the desire to continuously improve the quality of its services. The problem that often occurs at the East Jakarta branch of JNT Express is that the package does not arrive (kompas.id, listed June 22, 2024). This study aims to determine the effects of Delivery Timeliness, Perceived Packaging Price, and Packaging Quality on Customer Satisfaction at PT J&T Express, East Jakarta branch. The population in this study were 50,000 consumers of J&T East Jakarta branch with a sample of 50 consumers based on the slovin formula. This study uses primary data with data collection methods through questionnaires distributed to 50 respondents. This research approach uses quantitative with data analysis techniques using multiple linear regression analysis and using the SPSS version 25.0 program.

Service Quality and Brand Image Impact on Consumer Satisfaction on Ticket Purchasing in the KAI Access Application

Francis Tantri, Marlina Iryatie, Intan Permata Sari, Afilah — Tue, 10 Feb 2026 00:00:00 +0000

Developments in technology have grown more advanced. Presently, sales have been conducted not only through conventional or offline marketing but also through online marketing systems. Therefore, competition in the transportation service business sector has become more intense, which requires companies to maintain their quality to build a good reputation in order to compete in this business sector. The purpose of this research was to examine the impact of service quality and brand image partially and simultaneously on KAI Access consumer satisfaction. Descriptive quantitative methods were used in this research. This research findings show that, 1) service quality has a partial positive impact on KAI Access’ consumer satisfaction, 2) brand image has a partial positive impact on KAI Access’ consumer satisfaction, and 3) service quality and brand image simultaneously impact KAI Access’ consumer satisfaction.